Mercure Carcassonne La Cité - entièrement rénové

We really loved this hotel! The staff did an excellent job – everyone was very professional and helpful. Everything was very clean, and both the room and the bathroom were excellent: spacious, comfortable, and well maintained. The food in the restaurant was delicious, and we especially enjoyed the breakfasts. Parking was convenient, with two spaces available for electric vehicle charging. Sometimes non-electric cars occupied the charging spots, but we still managed to charge our car without any problems.

Pleasant hotel, very well located next to the Medieval area. The facilities are nice and it was nice to enjoy the pool and green area so overall recommended. We didn’t have breakfast at the hotel and ventured into the city for this as well as for the other meals. It is a fair walk from the train station and public transport is limited to get to and from there or into the new part of town. The staff were fine, the lady at the check out was very nice. Just for improvement, the towels and lounge chairs were limited at the pool but this is only a small thing. Also the staff didn’t really know about the bus to the airport and where the stop was which would generally be something you would expect they could help with.

The room was just as expected, and quite spatious for a family of 4. I think the access to the rooms could be better, but surely they have more accessible rooms for people with disabilities - we had to go through small flights of stairs to get there. We used the pool, which was great because it was sweltering! A bonus point for the hotel is that it provides glass bottles for us to fill with our water, from a free fountain at the reception. Great for sustainability!

very clean and amenities were great- pool area was beautiful and very French style , we had pool access from our room. location : 5 min walk to the citee carcasconne( the walled old city) and then a 25 min walk to new center but there is also a bus outside the hotel to bring you to the new center for only 1€pp and brings you to the center in a few minutes !! but the walk to new center is beautiful as going over the old bridge and site seeing. staff were great and very accommodating for example one of the family members I was with had to store medication in a fridge (none in room) and use it daily and this was made so simple by staff!

The staff were super friendly and helpful. There was a great braekfast with fruit yogurt cold meats bread jams and honey scrambled eggs susage and bacon as well as coffee juice and pastries. 3mins and you at the Narbonne Gates to the Cite. The air con was very welcome.