Mercure Carcassonne La Cité - entièrement rénové

We loved this hotel and it is such good value for money. We stayed with our teenage son and two dogs and the room with the extra single bed was a perfect size. It had direct access to the garden which was so helpful with the dogs, morning and evening. We walked to the citadel which took us only 5 minutes. We could go back and forth to the hotel which made it all so easy, especially when our old dog needed rest. We had dinner in the restaurant that evening which was really superb. €30 for three courses. The highlight was creating your own salad of 5 items with a little pick and choose form for starters. Lemon meringue tart for dessert also! Such lovely serving staff topped it off. I highly recommend this hotel if staying in Carcassonne. A lovely pool, outdoor restaurant and terrace, reasonable breakfast and so close to the citadel.

The staff were very welcoming, helpful and professional. The location is excellent for the old city which is less than 5 mins walk away. Its also positioned well for the new city via the old pont vieux bridge. Spotlessly clean throughout. Free parking made it good value for money. We didnt eat there but the food looked good and was reasonably priced. I also liked that the hotel promoted sustainability by encouraging guests to use a water station to refill glass bottles rather than providing plastic bottles. Would highly recommend and would stay again. Also we arrived within 10 mins of booking, but were about 4 hours ahead of checking- even so the staff were really helpful and willing to try and book us in earlier or look after our luggage for us. This wasn't a problem for us as we left our luggage in the car in there very secure car park but we appreciated their kindness and helpfulness.

Pleasant hotel, very well located next to the Medieval area. The facilities are nice and it was nice to enjoy the pool and green area so overall recommended. We didn’t have breakfast at the hotel and ventured into the city for this as well as for the other meals. It is a fair walk from the train station and public transport is limited to get to and from there or into the new part of town. The staff were fine, the lady at the check out was very nice. Just for improvement, the towels and lounge chairs were limited at the pool but this is only a small thing. Also the staff didn’t really know about the bus to the airport and where the stop was which would generally be something you would expect they could help with.

The room was just as expected, and quite spatious for a family of 4. I think the access to the rooms could be better, but surely they have more accessible rooms for people with disabilities - we had to go through small flights of stairs to get there. We used the pool, which was great because it was sweltering! A bonus point for the hotel is that it provides glass bottles for us to fill with our water, from a free fountain at the reception. Great for sustainability!

very clean and amenities were great- pool area was beautiful and very French style , we had pool access from our room. location : 5 min walk to the citee carcasconne( the walled old city) and then a 25 min walk to new center but there is also a bus outside the hotel to bring you to the new center for only 1€pp and brings you to the center in a few minutes !! but the walk to new center is beautiful as going over the old bridge and site seeing. staff were great and very accommodating for example one of the family members I was with had to store medication in a fridge (none in room) and use it daily and this was made so simple by staff!